Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Robyn Ryan Co. Cosmetic Return Policy
At Robyn Ryan Co., we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your cosmetic products, we offer the following return policy:
1. Eligibility for Returns
- You may return any unused and unopened cosmetic product within 30 days of the purchase date for a full refund.
- If a product has been opened but is defective or damaged, it may also be returned within 30 days for an exchange or store credit.
2. Non-Returnable Items:
- Due to hygiene and safety regulations, we cannot accept returns on used or opened cosmetic items unless they are defective or damaged upon arrival.
3. Return Process:
- To initiate a return, please contact our customer service team at [contact information] to receive a Return Authorization Number (RAN).
- Include the RAN in your return package to ensure proper processing.
4. Shipping Costs:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
5. Refunds:
- Once your return is received and inspected, we will process your refund and notify you via email.
- Refunds will be issued to the original payment method within 5-10 business days, depending on your bank’s processing time.
6. Exchanges:
- If you wish to exchange a defective item, please follow the return process and place a new order for the desired product.
7. Customer Service:
- For any questions or assistance regarding our return policy, please contact our customer service team at [contact information]. We are here to help!
Thank you for choosing Robyn Ryan Co. We appreciate your trust in our products and are committed to ensuring your satisfaction.